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    FAQs

    Have a question that you think we might have been asked before? Check out our FAQs! If you still can't find the answer, send us an email via hello@eggeeco.com.

    supportGeneral

    We're based in Adelaide, South Australia and ship all our orders out from our warehouse here.

    Absolutely! Send us an email and we'll have a replacement sent out. Just cover our postage and handling costs! :)

    supportOrder

    We try our best to process and ship orders as quickly as possible. Thus, all order cancellation requests must be made within 3 hours after placing your order. If you would like to cancel your order, please email support@eggeco.com with your order number and mention that you would like to cancel it.

    An order can be modified if it has not yet been processed by our warehouse. Most orders are processed within 2-48 hours. If you would like to request an order modification, please send an email to support@eggeco.com with your order number and explain the change you would like to us make to your order. Please note that changes are no longer possible after an order has been processed by our warehouse

    Yes, we offer a 1-year limited warranty on our products. The warranty is limited to battery issues or product-related defects. Warranty does not cover personal damages to the product. If the item has been dropped, stolen, misused, and shows signs of general wear and tear from everyday usage, it will not be covered by warranty.

    Yes we do! You have 30 days after purchase to return unopened items for a full refund. When sending the item(s) back to us, please keep in mind that you will be responsible for shipping expenses and the items should be unopened in their original condition and packaging and fit for resale.

    supportPostage and Handling

    Yes, we ship to most countries around the world!

    All orders within Australia are posted via Australia Post. Most orders are delivered within 3-7 business days. We also offer Express postage which takes 1-3 business days to deliver.

    International parcels can take between 2-3 weeks to arrive.

    Please note COVID19 can cause international shipping delays.

    We post all our orders from our warehouse in Adelaide, South Australia!

    supportProduct

    Cleansing with your Eggee is made to be easy, here's how you do it:

    1. Apply cleanser - remove any makeup and wet your face and your Eggee. Apply your favourite cleanse to either your face or directly to your Eggee.

    2. Press the middle button to power on your Eggee. Press the + or - buttons to turn up/down the intensity of the sonic pulses to your desired level.

    3. Using small circular motions, gently cleanse all areas of your face. Use the larger bristle section to get a deeper cleanse in desired areas.

    4. Rinse and dry both your face and your Eggee. Feel how incredibly smooth and soft your skin is, then continue with your skincare routine.


    Caution: If you experience any irritation or discomfort when using your Eggee, discontinue use immediately and consult a physician.

    Your Eggee is rechargeable with its included charging cable. A full charge takes two hours and should last you for 2-12 months of regular use.

    Charging is very simple. Plug the USB end of the charging cable into a power outlet using a compatible adapter. Insert the connector into Eggee’s charging port located on the back of the device. A light on the front of the device will begin to glow red to let you know your Eggee is charging. Once it has reached a full charge, the light will glow green.

    We recommend only using your Eggee once per day. Whether that be first thing in the morning before applying your makeup, or at night once you have taken your makeup off. It is also best to apply a moisturiser to your skin after use, as Eggee will remove 99% of oils and dirt and may leave your skin a little dry.

    The box contains 1 Eggee, 1 USB charging cable and a product information booklet.

    Yes and yes! Eggees IPX7 waterproof rating means that you can use it in the shower, the bath, the pool, the rain, or whatever else you're into. We don't judge, we just make it possible.

    In our opinion, the shower is the best place to use your Eggee! Just make sure to dry it off after use.

    The sonic pulses that Eggee produces are micro-vibrations set to what we in the office call the “magic frequency range”.

    Regardless, when channelled through Eggees bristles, thousands of vibrational pulses in this frequency travel below the surface of your skin and rapidly vibrate the clumps of unwanted, skin-harming material stuck inside your pores. This rapid vibration causes the material to become loose and break apart, allowing for your cleanser to swoop in and wash away the remnants.

    Acne and other skin-related issues don't form on the surface of the skin, they form below the surface, inside of pores. The sonic pulses that Eggee produces helps dig into your pores and shake out all of the unwanted dirt, oils and other impurities.

    If you have a pre-existing skin condition or medical concerns, consult a physician or dermatologist before use.

    If you experience any unusual discomfort or irritation while using Eggee, discontinue use immediately and consult a physician.

    Take extra care while massaging under and near your eyes. Do not bring the device in contact with your eyes or eyelids.

    People with a pre-existing heart problem and those who have a cardiac pacemaker or other medical devices installed should not use this product.

    Avoid using clay-based, silicone-based, grainy, or gritty skin products with your Eggee as they may damage the silicone bristles.

    Do not use the device or charging cable if they are damaged. Only use the charging cable supplied by Eggee Co. If you have lost your charging cable or it no longer works, you can purchase a replacement here.

    Do not share your Eggee with others. We understand that sharing is caring, but for hygienic reasons, think of sharing your Eggee like sharing a toothbrush.

    Avoid leaving your Eggee in direct sunlight. Never expose the device to high heat or boiling water.

    For use by or on children and those with reduced mental or physical ability, close adult supervision is rrecommended.

    Do not use the device if it appears damaged in any way.

    We recommend using your Eggee for no longer than 5 minutes at a time.

    To avoid the risk of electric shock, only charge the device in power outlets connected to a supply mains with protective earth.

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